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 16. Confidential treatment of personal and medical records, a patient and/or authorized family member may approve or refuse in writing the release of these records to any outside individual or entity except as required because of the transfer to another health care agency or facility or as required by law or third party payment contract. A third party shall not be given a copy of the medical record without prior authorization of the patient.
17. Receive appropriate and professional quality hospice services regardless of race, creed, color, religion, sex, sexual preference, handicap, or age.
18. Be treated with respect and freedom from mental abuse, physical abuse, neglect, exploitation, and damage to or theft of property.
19. Be free from physical and/or chemical restraints (unless authorized by the attending physician for specified and limited periods of time, or when necessary to protect the patient from injury to self or others).
20. Withdraw from the services of Guardian Hospice Core and return to Traditional Medicare benefits fully restored or transfer to another hospice.
21. Present concerns and voice grievances regarding core, services or staff freely and without restraint, interference, coercion, discrimination or reprisal from the Hospice organization.
22. Notify the Louisiana Department of Health and Hospitals State Hotline with any unresolved questions or complaints regarding services provided by the Hospice agency. Hotline number: 1-800-327-3419 (8 a.m. - 4 p.m.) Calls made after hours will be recorded and returned the next day.
Each Patient / Family Unit Has the Responsibility to:
1. Provide accurate and complete information regarding heath history, hospitalizations, medications, allergies and any changes in condition, as well as accurate insurance information.
2. Indicate understanding and assist in the development and update of the hospice plan of care.
3. Adhere to the prescribed plan of care.
4. Request further information concerning anything you do not understand and share concerns and/or problems you may have regarding hospice staff or service provided.
5. Treat agency personnel with dignity, courtesy and respect.
6. Notify hospice staff before going to the hospital or emergency room.
7. Notify hospice staff if unavailable for a scheduled visit.
8. Provide a safe working environment tor Hospice staff.
9. Understand that Hospice does not take the place of the family in caring for the patient.
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